Sonesta Simply Suites Cleveland Westlake

The area was fine, but there were so many people standing outside our room smoking weed, blunts, and cigarettes on the stairs, and the pool was empty; food and beer caps were still under the couch from the previous guests, and the bathroom is super small and looks like the ghetto.

Lovie·2 mesi fa

The only bright spot was the staff; everything else was a disaster. The room was filthy, with food and dead bugs everywhere, and the cigarette smoke smell was overwhelming. They advertised a pool, but it was dry.

James·2 mesi fa

The staff were fantastic and the room was spotless. I appreciated the townhouse‑style layout of the hotel, which I liked.

Brittany·2 mesi fa

“Gross hotel in Westlake”

Worst hotel in the Cleveland area. There was nothing to like. The staff was kind. The unit was disgusting, the paint was peeling off the walls in chunks, the carpet smelled and had visible dirty and stains, the bathtub was moldy, there were maybe 2 plates and a single cup, no bedding for the dirty sofa sleeper, no hangers, no towels in the room. The room wasn't ready at 7pm when we arrived because they had no cleaners. The man at check in was apologetic. We stayed one night and upon check out the manager said he wouldn't stay there. It was so icky

Molly·2 mesi fa

We didn't end up staying at the hotel because the room was filthy when we arrived, we were told there were no other rooms available and weren't even offered to have it cleaned. On top of that, 2 separate employees had us double booked and another guest showed up to the room while were still in it! We asked for a refund and left, which we are still waiting for!!

A·3 mesi fa