“Mi peor experiencia”
The experience is totally reportable; the photos don’t match what Booking shows, the interior was under construction, filthy, and there was no staff. A woman with an inappropriate look met me, barely looked at me, vanished, and another appeared who charged me and led me to a room with mattresses on the floor, barely any space, dirty, and with floor‑level fans. I left to eat to calm my initial impression, and when I returned to ask for explanations I found only other guests in similar situations. Hours later I found the person who had charged me, who turned out to be the cleaner, who barely spoke English and couldn’t solve anything. The bathrooms were filthy, lacking soap and toilet paper, the trash bin overflowed, and the shower was broken. In the room the windows couldn’t close because they were broken, the curtains were also broken, so the noise was deafening. I paid for two nights and left the next morning of the first night, sleepless, for an academic event that was expensive and the lack of sleep was the worst part of trying to optimize. The worst hostel experience I’ve ever had, and I’ve known many. I would at least request a refund and legal action against this “facility.” If not, I won’t use the app again and will talk more widely on social media about the lack of verification that Booking offers.
Maria·Un anno fa