“RUDE CHEATER FRAUD Worst experience in this Rainbow Hotel Mr Kim spoiled our entire South Korea trip”
SOFT REMINDER- V Date: 8 October 2026 Dear Senior Management, Customer Service Head, Grievance/Complaints Head, Customer Experience Relations Team and Concerned Stakeholders, I am Mr. Darrel Louis Mathias, a senior citizen, writing to formally and urgently escalate a serious complaint concerning our reservation at Rainbow Hotel Myeongdong, Seoul, Booking No. 6100322930. My wife, Mrs. Premilla Darrel Mathias, and I stayed at the property from 16 September 2026 to 21 September 2026. We made this booking in good faith and relied upon as a trusted platform for our accommodation. Unfortunately, our experience at the property involved serious issues concerning the booked accommodation, an additional payment demanded from us, treatment by the hotel manager, the handling of our card information, and a subsequent KRW 50,000 card transaction after we had already checked out and left Seoul. I wish to place on record that, based on the circumstances explained below, I consider the KRW 50,000 transaction processed by Rainbow Hotel Myeongdong under the management of Mr. Kim to be fraudulent and unauthorized from my perspective. I therefore request to urgently investigate this matter and the role of the property and its management. 1. Prepaid Booking and Additional Payment Demanded by Mr. Kim Our reservation was already paid for, with KRW 400,200 charged on 30 August 2026, as reflected in the receipt. However, when we arrived at the hotel at approximately 9:00 p.m. on 16 September 2026, after international travel, the hotel manager, Mr. Kim, informed us that the room we had booked was not available and had allegedly been given to someone else. We were then asked to make an additional payment of approximately USD 60 / KRW 90,200 for another room. RUDE CHEATER FRAUD. Worst experience in this Rainbow Hotel; Mr Kim has spoiled our entire South Korea vacation
DarrelUna settimana fa