Boutique Hotel Balm

The tiny hotel really shines with its attention to detail and the friendly staff. The on‑site restaurant serves outstanding food, and breakfast was both tasty and well presented. Overall, the stay was very enjoyable. The only small drawback was the absence of a bathrobe and slippers for the brief trip to the outdoor pool.

Susanne·3 giorni fa

“As expected !”

The property is beautiful, with a decent room and a nice balcony that offers a fairly good lake view. I missed dining at the hotel’s restaurant, which looked promising when I saw a dish being prepared. A bus stop right on the premises made travel easy, though the hotel is a bit far from the city center and not walkable. They kindly provided a pass for tram and bus travel, which I used for free trips around the city. The bathroom was spacious and well equipped, and the reception offered a complimentary 24‑hour tea and coffee bar. The only inconvenience was the lack of a lift; we had to carry our luggage to our first‑floor room.

Vikas·5 giorni fa

The cleanliness, quality of facilities, staff welcome, meals, and breakfast were all excellent. The location was perfect, and the air‑conditioned pool was a highlight. Nothing to complain about.

Nelson·Una settimana fa

The staff were polite and ready to accommodate any request. The rooms were comfortable and spacious, and breakfast was excellent. The experience was very pleasant.

בתיה·Una settimana fa

“professional, quality and stylish hospitality. Will come back again for sure.”

The hotel sits right next to a bus station (just a one‑minute walk) that connects to Luzern railway station in 12‑15 minutes. I received a free travel pass for Luzern via email before arrival, which is handy for train visitors. Plenty of free parking is another plus. The property is spotless and well organized. I wish I had brought a swimsuit; the thermo‑controlled pool would have been a refreshing experience amid a calm garden and fresh air. The staff were very friendly and professional; Lisa helped with everything from early check‑in to bus routes and dinner reservations. I highly recommend the restaurant, managed by Sandra and Beat, and tried the chef’s tasting menu and daily specials. Sandra even arranged a special meal for my six‑year‑old daughter. The wine list and cocktail menu were well curated, and I found London No.3 gin at the bar—unexpected. Breakfast was a showcase of refined, stylish, yet professional hospitality. If you’re heading to Luzern and want a peaceful, quality‑styled stay, this is the place. Absolutely adorable.

Lu·Una settimana fa