The garden is lovely and the staff are welcoming and helpful. We booked a room with 2 beds, but there were 3, so the room felt cramped and a bit aesthetic. Also, the shower ceiling was falling apart.
Michal2 mesi fa
Un attimo…
★★★·Urubamba·8.7
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oppure scrivilo e basta — “intorno al 20, tre notti”
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Located in the heart of the Sacred Valley of the Incas, Amaru Valle Hotel is 4 blocks from Urubamba's Main Square. Spacious rooms feature wooden floors, ample windows, and ceiling beams, with seating areas and private bathrooms. Some rooms have fireplaces or balconies. The hotel offers free Wi-Fi, free parking, and an American breakfast with garden and mountain views, near the bus station for Machu Picchu and other attractions.
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Come gli ospiti valutano la struttura, aspetto per aspetto.
The garden is lovely and the staff are welcoming and helpful. We booked a room with 2 beds, but there were 3, so the room felt cramped and a bit aesthetic. Also, the shower ceiling was falling apart.
Michal·2 mesi fa
Nice facilities, great location, and the staff were friendly.
Jorge·2 mesi fa
The location and design are good, but the beds were uncomfortable, wrapped in heavy blankets, and there was only one pillow each. The noise from upstairs walking around was frustrating.
Paula·2 mesi fa
1. We liked how it looked. The gardens, houses, very rustic 2. When my boyfriend got sick at night (super badly), the concierge (don't remember his name, jhon I think) took us in his mototaxi to the clinic and also picked us up late in the night. We couldn't find a taxi by any means so he helped us. We really appreciate that from him. 1. They charge 7 soles for thee. Coca and muña are mostly offered for free and availble in all the hotels that i've been in Cusco and the Sacred Valley. 2. After coming back from the clinic at night, the concierge offered the possibility of late check out (12pm). I saw he wrote it on a book and told me that the next concierge will know about it. The morning of the (late) check out, our door was opened twice by housekeeping ladies while we where still sleeping. One at 10:00 and the other at 11:15. once was alright but twice?? They didn't even knock the door beforehand. 3. Some of the staff are really grumpy and not helpful at all. It almost felt that they were annoyed if I asked something from them. For example; to take away the rests of my food (which was overly expensive for what it was). One of the cooks looked super angry that I asked for that, and she proceed to give me a broken takeaway cardboard box which I had to close by using a hairband. 4. When we checked in, we realized my boyfriend had forgotten his passport in my brother's car and he was gone already. The lady from the reception said a picture was ok, but then handed me the phone they used at the concierge area and told me "I don't know how to add contacts to whatsapp so do it yourself". I understand we were in the wrong for not having the passport physically but instead of trying to help somehow she just set the responsibility on me. that felt a bit off (not so critical though, but still adds up to the whole bad experience) 5. Last but but least: no hot water in the shower. Unfortunately there's also more to it. Little things that sum up to the bad experience overall. I was very disappointed, considering it was the second time I booked this hotel (went there for the first time in May 2022) and I remembered that my experience was nice back them
Lucienne·2 mesi fa
The staff were incredibly helpful, the location was fantastic with a beautiful garden, and the breakfast, though simple, was delicious.
Maria·2 mesi fa