“Cobrança extra a mais na chegada.”
We were charged an extra fee on arrival, a price that the reception asked us to pay without prior notice. We arrived at night and the receptionist told us that Booking had charged a lower amount, so we had to compensate the hotel or else we wouldn’t be accepted; she even tried to cancel our reservation at 21:00 without any concern or empathy for the guest. The main room had very loud external noise from a nearby capoeira school and, at night, loud noise from snack bars and passersby. Hygiene was impeccable at all times, the beds were comfortable and clean, optional items such as wardrobes and towel rentals were very good, and breakfast was good.
BrunaUn mese fa