Renaissance Orlando Resort - Disney Springs Area

“Trip to DS.”

The hotel sits just a stone’s throw from Disney Springs, which is a big plus. The rooms were spotless and very comfortable. The restaurant and bar were great, and the staff were all very friendly. The outside could use a bit of landscaping; the bushes were overgrown and blocked the walkways, and there were empty cans on the path for two days while we were staying.

Robert·3 settimane fa

“Terrible staff”

Our group of four adults and an infant had booked two rooms, but at check‑in the front desk said they only had one reservation. I showed the agent my phone confirmation that clearly listed two rooms, yet she claimed she could only see one and that a second room would cost a higher rate because it was a “third‑party” booking. She didn’t try to call a supervisor or find a workaround, even though we were traveling with a baby. We ended up crammed together in one room with the crying infant all night. At checkout another receptionist looked at the booking and called it “weird, why it said duplicated,” suggesting the system had mistakenly flagged our two valid reservations as a duplicate and removed one. I didn’t raise my voice at check‑in because I wanted to keep the vacation calm, but I left very frustrated by the lack of empathy and effort. Later the manager confirmed there was another reservation under my husband’s name, which again shows the staff didn’t investigate what had happened. It could have been an easy fix if she had asked a supervisor or asked more open questions. I won’t be returning.

Seidy·Un mese fa

The staff were very welcoming and nice. The pool, however, wasn’t very appealing.

Daniel·Un mese fa

The location was good. However, the sofa bed was extremely uncomfortable—like sleeping on wires. On the first day there was no buffet at breakfast, the bathroom made a terrible noise, and the bus drivers to Disney were very rude. On the last day of checkout we asked for paper and they refused.

Pablo·Un mese fa

“Très bon emplacement, apt spacieux et climatisé.”

The location was perfect, the comfort was top‑level, and the view was stunning. The only downside was the reception staff on arrival, especially one woman who was noticeably unpleasant and impatient.

Anne·2 mesi fa