Hilton Vacations Craigendarroch Suites Royal Deeside

“Great hotel stayed there before will be back”

The hotel was brilliant with great facilities, and there was nothing to criticize.

Jane·3 settimane fa

“If you need an invoice, stay away”

Check‑in was quick, but the staff struggled to smile. I asked for a quiet room and received one at the end of a corridor on the top floor, which is understandable because corridor noise can seep in otherwise. The swimming pool was a real plus for the kids. Breakfast, however, was mediocre and clearly not child‑friendly—£3 for a single slice of toast seemed like a deliberate way to deter guests from eating there. When I asked for a VAT invoice at check‑out, the front desk insisted that the hotel wasn’t responsible, and my attempts to explain, even with the HMRC website, were ignored. After three emails to the hotel and a request to remove them from their platform for breaching UK invoicing rules, I finally received a VAT receipt by email. It took four and a half hours of emailing and phone calls with the hotel to get a valid VAT invoice—an unacceptable level of resistance for a basic legal requirement. Shame on you, hotel!

Alain·Un mese fa

“Overnight stay”

The hotel and its facilities were very good, but since I only stayed one night I didn’t get to use them. The evening meal was nicely cooked and served quickly, and the staff were generally pleasant. Unfortunately, my wife’s breakfast of smoked salmon and scrambled eggs was disappointing: the plate was sent back to the kitchen because the scrambled egg was cold, and when it returned it still tasted off, so she had to leave it. I was very disappointed. I had a Scottish Breakfast that was okay but not great, so I ate it before my wife’s breakfast was finally served to keep it from getting cold.

Nigel·2 mesi fa

The pools were huge, the rooms were great, the bed was comfortable, and the restaurant food was good—nothing to complain about.

Dmitrijs·2 mesi fa

The location was excellent.

Spyridon·2 mesi fa