Andaman Beach Hotel Phuket - Handwritten Collection by Accor

The rooms are barely cleaned, the balcony door doesn’t close fully. Stale air hits you when you enter the room, the breakfast buffet had very little variety and there were dozens of flies on the food. I would not recommend this hotel.

Ibrahim·Una settimana fa

Everything was wonderful.

Mohammed·2 settimane fa

“I actually booked the wrong Addaman Hotel there’s actually two. I’m now at the suites so much better this is where I or”

It was pretty clean, the staff were friendly. The location was too far from all the restaurants; I had to walk down a hill to reach the beach. Nothing was right about it. I had to walk up a hill to get or take a taxi, which I didn’t like at all. I sort of checked the way up on a hill with nothing immediately around it either you leave that location and go to other places or you hang out there which I did not enjoy.

Donald·3 settimane fa

“الفندق جميل”

I didn't get breakfast at the hotel. The gym was tiny and the lobby should have air conditioning.

Ali·Un mese fa

I would like to sincerely recognize one employee, Abby, who was extremely kind, helpful, and professional. She was the only person who made my stay bearable. She helped arrange a room change to a larger Junior Room, even though I had to pay an additional amount, and she never hesitated to assist me with anything I needed. She also provided some complimentary services to make up for the difficulties I experienced. Honestly, if it were not for Abby, I would not have stayed at this hotel for a single additional moment. She was the only positive part of an otherwise very disappointing experience. The hotel is in serious need of maintenance and improvement in several areas. The gym is extremely run-down, while the corridors and elevators are also worn out and not clean. The cleanliness of the room was far below an acceptable standard. In particular, the pillows and blankets inside the bed sheets were dirty and had all kinds of stains. The bed sheets also caused itching and irritation on the body. The bathrooms were dirty as well. Another major issue is that the actual size of the room was completely different from what was shown in the photos. I booked a Standard Room, but I was shocked to find that the room was extremely small and not suitable for two people at all. What made the situation even more frustrating was that I had already paid the full booking amount, with no cancellation option. I also had a very disappointing experience with room service. I called in the evening and asked for some lemons and spoons. The staff member told me that if I came down to collect them myself, they would be free, but if he brought them to my room, I would have to pay an additional 100 THB. This was very disappointing, especially considering the overall standard of the hotel. During my stay, I also found myself having to catch and remove insects from the room. I completely understand that Thailand has a tropical climate and that insects can naturally be present. However, this was not my first visit to Thailand. In all my previous stays at other hotels, I did not even encounter a single fly in my room. Therefore, I believe this issue is more related to the cleanliness and maintenance of this particular hotel rather than simply the tropical climate

Tahera·Un mese fa