“The property falls far below both 5* expectations and the standards of Radisson Collection”
The location was fine. If you’re used to Radisson’s premium Collection hotels and their consistently high standards, this place will be a very unpleasant surprise. The rooms are in terrible condition: everything is scratched, damaged, or falling apart, and there is MOLD IN THE BATHROOM! The staff are completely indifferent; the reception team acknowledges complaints but takes no action. Receptionist Eleine was especially rude and dismissive, not even listening to our concerns, while she kept typing on her computer, taking calls, and showing no interest in the issue. Cleanliness is shocking: under the bed we found used eye patches, someone’s lipstick, an empty chips packet, dirt, and other rubbish—housekeeping clearly isn’t a priority. All of this comes at a premium nightly rate! Photos attached.
Oksana·2 giorni fa