The Habitat Kosgoda by Asia Leisure

“Great!”

The location and atmosphere were great, and there was nothing negative to remember.

Bader·3 settimane fa

Beautiful hotel, but unfortunately, the service and staff attitude we experienced were nowhere near five-star. Very disappointing. One of the worst hotel staff experiences we have ever had. Habitat Kosgoda by Asia Leisure may be a beautiful five-star property, but the attitude and professionalism of some of the staff are far from five-star. We arrived with a group of 25 Italian guests, and unfortunately, the way the ground staff treated us was extremely disappointing. They did not even know how to communicate properly and respectfully with the guide and company representative. We made the payment immediately after check-in, but even by the following morning, we had still not received the paid invoice. When we went to ask for it, the staff member was mumbling and complaining instead of simply assisting us professionally. Because of these unnecessary delays, our guests also had to wait for quite some time even after checking out. What is even more disappointing is the lack of communication. We tried calling the hotel hotline, but nobody answered. There was also another mobile number available, but that was not answered either. If guests cannot reach the hotel in an emergency, what is the purpose of having a hotline and contact numbers? I sincerely request the management and directors of this hotel to look into how the ground staff and those in managerial positions communicate with guests, guides, and travel company representatives. No matter who walks into your hotel, every guest deserves to be treated with respect, courtesy, and professionalism. A five-star hotel should have five-star service and, most importantly, five-star attitudes. Beautiful hotel, but unfortunately, the service and staff attitude we experienced were nowhere near five-star. Very disappointing

Kaushalya·2 mesi fa

We had an amazing honeymoon at Habitat Kosgoda; from arrival the whole team made us feel welcomed and valued. The hotel is beautiful, peaceful, and perfect for a relaxing getaway. Our room was comfortable, well maintained, and beautifully decorated for the honeymoon—a thoughtful gesture that made our stay even more special. Dinner was delicious, and we enjoyed the food and atmosphere throughout. Special thanks to Dulan for exceptional hospitality and attentive service, and to Chamodya at the front desk for her warm welcome, kindness, and professionalism. The entire team made our honeymoon unforgettable, and we highly recommend this beautiful hotel and look forward to returning.

Kavindi·4 mesi fa

“Should focus on the food taste”

The room and pool were good, but the food was not good.

Fiyaz·5 mesi fa

I had a very disappointing stay and would not recommend this hotel. I accidentally left my silver chain and necklace on the bedside table when I checked out; when I realized it, I called the hotel, but the staff was completely unhelpful and dismissive. Even though I knew exactly where I left them, the items were never “found,” and the management showed zero urgency in assisting me. To make matters worse, the hygiene standards are appalling—I found a worm in my food during one meal. Between the lack of integrity regarding lost property and the unsanitary dining conditions, this was a terrible experience. Save your money and stay somewhere that values its guests and basic cleanliness.

Kalana·6 mesi fa