The hotel is close to the airport, but overall it feels rather modest and below my expectations. The cleanliness level is somewhat lacking, even considering the standards you might find during a trip to India. The worst part of my stay was the reservation handling. I had booked a room with breakfast included, as clearly shown on the voucher in the Booking app, yet at check‑in I was told the breakfast was not part of the package. After repeatedly showing my booking, a staff member said they could still include it if I left a positive review. I found that approach irritating and unprofessional. I ultimately didn’t insist on the breakfast because the overall hygiene of the property made me uncomfortable. At check‑out I was also asked to pay the full stay because the hotel claimed the reservation hadn’t been settled, even though it had already been paid through Booking. Clearing that up took about half an hour, and at first they told me I’d have to contact Booking customer support myself. Overall, it’s an acceptable accommodation but with several areas that need improvement, especially in reservation management, cleanliness, and service organization.
Giulia2 mesi fa