Novon Family Hotel by Tripletree

The staff were friendly, the spot is handy close to the bus station, the lobby area is nice, and the value for money is great; however, it wasn’t as clean as other places we’d been to, the double bed was actually two beds of different heights jammed together, but I can’t complain given the price.

Benjamin·2 settimane fa

“Ich hätte mein Geld auch anzünden können. Enttäuschend”

We were able to leave our luggage at the reception after check‑out until the evening. Breakfast was brought to our room. Unfortunately, the rest of the experience was negative. Communication with everyone involved was extremely difficult; English and Google Translate made it hard to be understood, and no one could make decisions. The rooms were marketed online as far more beautiful than they actually were: a “bed” was merely a mattress on the floor, unlike the online photos. Water was only cold, which isn’t a problem per se, but it could have been communicated more transparently. Cleanliness was a major issue—whether it was filthy mattresses, dead insects on the walls, a moldy bathroom, or unwashed sheets. We understood that for the price we couldn’t expect a five‑star hotel, but it still smelled worse than similar accommodations we had on the trip. Even €5 per night would be too much. Overall, not a recommended place.

Simon·4 mesi fa

It was a good stay for the family. The staff were super helpful. The location is strategic, with many stores nearby. Breakfast is simple yet good. Not much, but you get what you paid for. The property/unit was cleaned, but because it’s an old building it doesn’t feel that clean.

Safira·7 mesi fa

“Good enough”

The location is great. The pillow is not clean and there was no bed sheet.

Yohanes·11 mesi fa

The staff were helpful. Even though they didn’t speak English, they did everything they could to help us. They sent us a bag for our luggage.

Karol·Un anno fa