The room was not up to standard. The AC started to whine at 11.30 PM. I was forced to sleep in a lower‑floor room that I had booked, and after leaving the room I never received a refund.
Purshottam3 mesi fa
Un attimo…
★★★·Indore·6.9
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oppure scrivilo e basta — “intorno al 20, tre notti”
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Hotel Vrindavan Palace in Indore features family rooms with air-conditioning, private bathrooms, and city or quiet street views, including work desks, TVs, and free toiletries. The hotel boasts a rooftop pool, garden, and open-air bath, along with a modern restaurant serving Chinese and Indian cuisine with vegetarian options. It's 10 km from Devi Ahilya Bai Holkar Airport and 1.9 km from Indore Junction Station.
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Come gli ospiti valutano la struttura, aspetto per aspetto.
The room was not up to standard. The AC started to whine at 11.30 PM. I was forced to sleep in a lower‑floor room that I had booked, and after leaving the room I never received a refund.
Purshottam·3 mesi fa
The room was clean and large, and the staff were extremely helpful and polite. From a price perspective, more attention to service would be appreciated. The toothpaste and towels were missing from the room; they did provide clean towels, but toothpaste was not included in the toiletries.
Bagul·4 mesi fa
Nothing good. The cleaning was poor, the food quality was bad, the room furniture was unsatisfactory, and the overall appearance was disappointing.
Dattatrya·4 mesi fa
The bathroom had a sediment‑laden bucket and mug. The main tap was broken and shaking, and the washbasin tap was too far out to wash my face comfortably. The health‑facility hose leaked, spreading water near the toilet. Maintenance is needed.
S·4 mesi fa
Location. Night shift staff lack basic professionalism. I had booked a room to rest and reached around 11 PM. The staff seemed confused about room availability and initially assigned me a room that I was asked to vacate within 15 minutes. The bathroom was unhygienic and had a bad smell. There was also a power cut, leaving us in complete darkness. When we approached the staff, their response was rude and dismissive, telling us to “wait in the room.” This is not how guests should be treated. Later, we were shifted to a standard room, but it was not in acceptable condition. The bedsheets were dirty, the room was poorly maintained, and the AC was not functioning properly. When I requested another room, the staff bluntly said I could leave and that there would be no refund. At 1:30 AM, there was no point arguing further. This was my 4th visit in the past 2 years, and the experience has consistently worsened each time. They had also overcharged me, but the morning staff acknowledged the issue and refunded the extra amount. That was the only positive part of the stay. I would not recommend this place, especially for families or women
Anuja·5 mesi fa