“Mehr 3.5 statt 5 Sterne-Hotel”
Location is top. We arrived at midnight as announced, but no one was in the lobby and there was no sign directing us to the check‑in. About ten minutes later, another guest told us the reception was on the second floor. The first room we got was so smoky that we had to ask for another room. That room was on a different floor that was also locked, so we had to go back to the reception to get our luggage. Neither during the walk to the first room nor when moving to the second room was anyone helping with our luggage. It was absolute chaos. At least we were offered a late check‑out, but we had to request it again the next day at the reception. The room was basically okay, but the furnishings were neglected and somewhat illogical. There was only one bathrobe, no towel for stepping out of the shower, and all the light switches are at the entrance; if you need to go to the toilet at night, you have to walk through the dark room to turn on the light—very inconvenient. The pool area has a nice view, but the towels have been in use for 3‑4 years and are quite worn (and a bit gross). The hotel is definitely not a five‑star establishment. It was taken over in September/October 2026, so we asked if it would still be renovated, which was denied. There are still various old hotel items present. The hotel should be rated around 3.5 stars.
Schaefers·Una settimana fa