“A COUPLES BOOK JUDGED BY ITS COVER!”
Do not recommend this hotel at all! From the moment we stepped onto the property, the staff were rude and unprofessional. We felt discriminated against and treated rudely; the manager demanded I take my bicycle out of the f'n doorway, and when we asked why, he got defensive and told us to call to cancel reservations for a refund even though we had already paid online. Then a lady clerk/manager’s wife told us we wouldn’t get a room unless we paid a $100 deposit, even though we had already paid and had no prior info about this fee. We almost asked for a refund but didn’t want to waste the money for the first night if we couldn’t pay the deposit, so we managed to gather the money in a short time. The manager is now at the front desk arguing with a guest who had stayed a week and is asking for his money that was taken for the $100 deposit. After at least 10 minutes of back and forth the guest gave up and left. As he was walking out we went to the front desk to pay the deposit he demanded; we were told to call and cancel our reservation because of a plumbing issue that prevented us from checking in the room we already paid for online, and we would have to pay a $100 deposit for nothing. We spoke to a customer service agent for cancellation and refund of the rooms we already paid for, explaining the whole situation and why we were cancelling. They informed us that there is no deposit fee and that they had tried calling the Sands property, but received no answer; even when they emailed them asking about it, they responded and did not give a reason for all that.
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