Staybridge Suites Chicago-Oakbrook Terrace by IHG

“Good”

Parking was good, but the location was not ideal.

Andrey·2 settimane fa

“Fire alarms, dirty rooms, hazardous to pets”

The room was large. I’m writing this in the middle of the night while still at the hotel after being woken up by the fire alarm and having to evacuate. Fire trucks came and everything, although there was no fire, or at least no explanation offered. The worst part: I’m staying with my cat and when the alarm went off he, naturally, freaked out and ran into a corner where he stepped on a glue trap for mice/bugs that was on the floor. It got stuck to his skin and fur and we had to rip it off him as we were evacuating, which was very painful for him. Terrible to have glue traps down when the accommodations are advertised as “pet-friendly” for this very reason. Do better, Staybridge! The room itself was run down and somewhat dirty, although it was quite large. There was an overwhelming floral scent in the room, as if someone had dumped an entire bottle of perfume right before we arrived. The smell triggered our allergies and asthma. Needless to say, we have gotten zero sleep, which is devastating after a fourteen-hour international flight the day before. I wouldn’t recommend this hotel at any price, much less the one we paid.

Shawna·Un mese fa

It was great!. There was some noisy machine right outside the bedroom window, but it wasn’t that bad

Curt·2 mesi fa

The area was extremely quiet and had all the possible services, from the gym to the self‑service laundry and more. The kitchen corner had only a few dishes and plates.

Maury·2 mesi fa

“Additional issue, I went out about 9am on Sunday and returned before 10am, asked front desk for towels for both of my ro”

I was excited about the nice room, but the front desk staff were extremely rude. I arrived about 3 hours before check‑in and asked if my two rooms could be on the same floor; the gentleman said “no problem!” When I returned at 4:30‑5 pm to check in, a new desk attendant apologized but said we couldn’t put us on the same floor and did nothing to try to accommodate. It was unpleasant and left me disappointed; after staying at several Staybridge properties in different states, this one was the worst and I’ll never stay there again.

Lachaun·2 mesi fa