“Avoid: Wrong Room, Poor Hygiene, and No Reliable Hot Water”
The bed was large and soft, but you had to spend 30 minutes clearing leftover hair and another 30 minutes wiping it down with disinfectant wipes. I booked and paid for a Family Junior Suite, yet I was first given an Economy Double Room. After I complained, I was moved to another room, but it still did not match the category or standard I had booked. The owner claimed a smaller room was fine because I was traveling alone, completely ignoring the differences in room type and price. Problems didn’t stop there: hair was visible throughout the room when I checked in. The toilet had no flush button, so I had to reach into the dirty cistern to flush it manually. The refrigerator did not cool at all; a carton of long‑life milk bloated after only two days inside. The hot‑water supply was severely unreliable; I tested it seven times in one day with a thermometer and recorded the entire process on video. Although a boiler was installed, it clearly could not provide a reliable, hotel‑standard hot‑water supply. The owner then complained that he had already moved me twice and that I was still dissatisfied, while ignoring the fact that neither room matched what I had booked and paid for. I had originally booked a four‑week stay but left after only one week, giving up any refund because the accommodation was simply uninhabitable. For the same price, or only slightly more, you can find much cleaner and more reliable accommodation nearby. I strongly recommend avoiding this property. Whether you expect basic facilities such as a clean room, a functioning toilet, refrigeration and reliable hot water, or simply honest treatment from the management, this property fails to meet reasonable standards. I have comprehensive photo and video evidence, which I submitted to my insurance provider and . This evidence supported my claim and resulted in compensation.
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