“Poor hygiene, unpleasant odor, and very disappointing customer service handling”
The location was convenient and nearby transport was decent, but the overall experience was disappointing. The room’s hygiene was far below expectations: as soon as we entered, a strong cigarette smell mixed with a moldy odor made us cough; the bathroom ceiling had a large damp/moldy patch, many corners were visibly dirty, and obvious stains hadn’t been cleaned properly. Dust covered the bedside table, mirror, desk, and lamp corners; hair lay on the floor; the sofa had stains; and one light kept flickering. The hotel’s response was worse: we asked to change rooms shortly after checking in, but were told the hotel was fully booked even though rooms still appeared available online. When we tried to cancel and move to another hotel because of the cleanliness, we were denied a refund simply because we’d already spent about 20 minutes in the room. No practical solution was offered. Later that night, staff first told us the first night wouldn’t be charged, then returned around 2 AM and said we still had to pay because we had checked in. The communication was inconsistent and very unprofessional. Both the room condition and customer service were extremely disappointing for a hotel at this level.
Weijia5 mesi fa