“Shady business practices.”
Not much to say. Safe location. Average property. Was clean. I would never book this property again based on their shady practices. Because I booked with the choice to pay at property, the entire situation should never happened. This property overbooks and then cancels stays when there is a big event in town such as an LSU football game. This was told to me by an employee. I should have been allowed to pay at property with whatever payment method I chose. But bc they were overbooked they charged all reservations ahead, even stays that had the right to pay at property. They didn't use the correct expiration date, this appears intentional, so that they could cancel my 3rd party booked reservation. When we arrived late after a long day of travel and tournament play, I was informed that they had cancelled my reservation. We received no phone call, no email and as far as knew, we still had a confirmed room. Then bc it was late and the likelihood that we would find a safe place to stay was slim, we fought to stay there. Somehow, there was a room available, huh, strange.that they charged us the "walk-in" rate for. I hope that wasn't someone else's room and they ended up out on the road late at night trying to find a place to stay. In addition to the shady business practices, the beds and pillows were uncomfortable and the breakfast inedible. I feel bad for the terrible situation that management causes for their employees. The first young woman was incompetent to deal with the situation. Thank goodness a more experienced employee was arriving to start her shift. I'm attaching a screenshot that shows that as of 11:27 pm, still showed we had a confirmed room. handled this situation very well and has compensated us
Droddy2 giorni fa