“I initially used the Agoda app to book my stay. However, when I showed the booking confirmation to t”
I initially used the app to book my stay. However, when I showed the booking confirmation to the front desk, they did not want to honor my reservation at first because I had received a lower daily rate. They wanted to overcharge me. When I paid for one additional week, they again tried to charge me more than I owed, but I stood my ground and made it clear that I would not pay any extra charges that were not justified. The receptionist even wanted to call the police on me because I was standing up for my rights and questioning the overcharges. The staff do not seem to know how to deal with customers professionally. The customer service is very poor. I cannot help but wonder whether I was treated this way because I am Black and do not speak Spanish fluently. The Wi-Fi is poor in most of the rooms. You can barely get a good signal inside the rooms, even when you are by the pool. I asked to change rooms because I thought the Wi-Fi might be better in another room, but unfortunately, it was not. I believe the hotel can do much better. The receptionist also told me that I should stay one more day, and I believe this was an attempt to charge me an additional fee by claiming that I had overstayed. However, I did not stay beyond the period I had paid for. I paid for my entire stay through the app using my credit card, and I have all the proof of payment and booking details to support my claim. I liked the convince
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