“Respectez vos engagements, respectez le choix du client”
The location is fine, but we booked a 30 m² double room through Booking at the advertised rate and were instead placed in a rooftop terrace room that’s half the size. We spoke to the receptionist, who blamed Booking for the mix‑up and claimed we hadn’t specified a room type, which is false—our booking confirmation proves otherwise. He still tried to flatter us about the “magnificent rooftop room,” but never offered any compensation or a transfer to the originally booked room type. We’re just passing through; their practices are unprofessional and they’re not concerned about guests. Also, the Hamman treatments are no longer available at the hotel, even though they’re listed on the website.
Frederic3 settimane fa