“The worst hotel experience in my life”
The shared areas were clean for the price, which is the only good thing. The staff didn’t help me get into the room; the pin code they gave me didn’t work on any of the three key boxes. I tried everything, and some other residents helped, but no one could open the boxes with the pin code. There’s a number on the door and inside, but nobody answered, even though I called twice. If you’re using an e‑SIM with mobile data only, how are we supposed to call them? I managed with other residents’ help, but the hotel denied it, saying I didn’t call them. I couldn’t enter the room because the staff ignored all my messages and calls. I also contacted them saying I couldn’t enter, but they said they couldn’t reach the hotel either. Despite all this, the hotel pretends I didn’t call or message them. What a joke? They and I messaged and called, but they ignored it if it was outside check‑in hours. Never come here if you’re arriving after check‑in hours. Don’t trust online check‑in or their app—it doesn’t work. After everything, they still won’t refund me even though I asked for a refund just one hour after booking and they can see my messages. After sleeping on a chair, when I asked for a refund in the morning, the staff got even ruder. I paid full price but couldn’t use the hotel and received terrible treatment. I hope they watch the cameras and see how much I tried to contact them, but no one answered. I hope they change the rude staff. I’ve stayed in over 100 hotels in 25 countries.
Atlas3 settimane fa