Pousada América Aeroporto Viracopos Campinas

“Ruim”

For the price it's okay. The service is horrible! The number listed in the description does NOT ANSWER! I was outside for 40 minutes, and luck was on my side when another guest opened the door for me so I didn't have to stand on the street alone with my bags.

Andréia·3 settimane fa

“Falta de organización total”

The price is decent. The experience was pretty bad: we arrived at night and no one was there, we hadn't received any code or instructions to enter. We called the door phone and nobody answered. The place is in a remote area and we were lucky a colleague of the owner happened by and opened it for us, otherwise we don't know what we would have done. The room is ordinary and the bathroom quite dirty. Total lack of organization and communication. You can't leave guests stranded at night with no way to access the accommodation.

Paloma·3 settimane fa

“Insegurança e falta de informações reais na divulgação da pousada.”

Breakfast was simple but fine. The experience was extremely unpleasant and very different from what we expected when booking. From the moment of booking, we couldn't contact the accommodation through any of the available channels. When we arrived after 23:00, we found a house with no sign of a lodge, on a dark, deserted street, no reception or identifiable staff. We were attended by an unknown man who led us, in the rain, to another house, also without identification, all lights off and looking like it was under construction externally. We were two women entering a night-time unknown property, accompanied by someone whose identity we didn't know, which caused us a lot of fear and insecurity. At no point did we have face‑to‑face contact with the owner; she only spoke to me by phone when we arrived and gave me the code to open the gate. Another issue was the parking: the listing said the accommodation offered parking, but when we arrived we were told there was no garage. Consequently, I had to leave the car on the street, which was deserted. The room was small, the sheets and towels were stained, the towels were extremely poor, the liquid soap in the bathroom was colored water, and one of the beds was extremely uncomfortable: a larger mattress was placed on a single bed base, causing it to tilt when someone lay on the unsupported side. Moreover, the photos advertised on Booking did not match the places where we were received. The next morning, talking to another guest, we learned there are five other houses used by the same management and guests are sent to different addresses depending on availability, information that was not clear in the listing.

Mariane·3 settimane fa

Rooms were clean and tidy. The airport transfer was very helpful. Breakfast was great and the staff member Wagner helped us with everything we needed, polite and helpful.

Vagner·3 settimane fa

“Não volto.”

Nothing good. Everything was very bad. Terrible service, terrible room.

Josiel·3 settimane fa