“Fraud hotel, take money and deny check in no refund”
Nothing good, they refused me check‑in and won't refund the amount paid; they also cut off calls and switched off the number they gave for resolution.
Dsouza8 mesi fa
Un attimo…
★★★·Mumbai·2.6
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oppure scrivilo e basta — “intorno al 20, tre notti”
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Hotel O Royal Grand in Mumbai offers spacious family rooms with air-conditioning, private bathrooms, and complimentary WiFi. Each room features a work desk, seating area, TV, and wardrobe. The hotel provides a lounge, 24-hour front desk, daily housekeeping, laundry service, and room service. It's located 1 km from Chhatrapati Shivaji International Airport, near Phoenix Market City Mall and Powai Lake.
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Come gli ospiti valutano la struttura, aspetto per aspetto.
Nothing good, they refused me check‑in and won't refund the amount paid; they also cut off calls and switched off the number they gave for resolution.
Dsouza·8 mesi fa
NA. Room was small and not cleaned properly at check-in. There was dust everywhere, and even dust coming from the AC, which made me sneeze. AC didn't work properly during the stay. Found a cigarette butt in the corner, proving the room was not cleaned well. Housekeeping was inconsistent — I had to request cleaning every day. Bedsheet and blanket were not changed for 2 out of my 3 nights. Used the same towel for 3 days until I asked for a replacement. No basic amenities like water bottle, tea/coffee sachets, hanger, iron box, etc. Bathroom door had no lock, and the main door latch was difficult to close
Leoraj·11 mesi fa
Very bad service, nobody took responsibility after booking the hotel, so I cancelled the booking.
Ram·Un anno fa
The spot right next to Sakinaka Metro Station is incredibly convenient.
Goutam·3 anni fa