“No pudimos disfrutar del hotel porque estaba cerrado y eso que nos confirmaron la estancia”
I booked the hotel three weeks ahead for two nights, picking the only room that was available. A week before arrival I added an extra night, choosing the same type as my first booking; the confirmation came twice, just like every time I book through Booking. When we got there around 5 pm, we were unloading our car to check in and a staff member who was already there told us we had a reservation, but then called a colleague who informed us the hotel was closed. He called the owner, who said the place had been closed since October and didn't know Booking had listed it; he also mentioned that the hotel couldn't reach Booking by phone after a whole day of calls, that he would refund us via Bizum, and that he was looking for an alternative, but we declined because we preferred to find something ourselves—there were no comparable hotels nearby. Later I called Booking, and they answered without issue when I first called to resolve the reservation and explain what happened, but they had no record that the hotel had been closed since October or that it was closed at that moment. The hotel was closed, and the staff were unaware of Booking’s listing.
Mercedes4 mesi fa