Holiday Inn Express & Suites - West Omaha - Elkhorn by IHG

“Terrible customer service experience. If I could give a negative score for staff, I would.”

The beds were comfy, yet the customer service was the worst I’ve ever experienced. They refused to honor my online price, added $80 for “taxes” even though my booking said taxes were included, and treated me rudely when I asked to speak to the manager. At checkout, a staff member told me “I don’t work for you” when I asked about the keys, then called me a profanity as I left. I didn’t get her name, but she was Hispanic, had broken English, and wore glasses. The whole experience was awful—I’ll never stay there again.

Tearra·Una settimana fa

I appreciated the 24‑hour snack bar and kitchen access, but the pool water was too cold.

Roxanne·2 settimane fa

“Nice modern stop in western Omaha.”

The facility was very clean and modern, and the room was larger than I expected. Everything else was good.

Scott·2 settimane fa

“Good overnight stay. They need to fix the vent noise.”

The hotel was clean, new, and comfortable. However, a storm blew in and the wind made the vent pipe near the ice machine bang loudly and continuously, enough to wake even the loudest sleeper. The staff said the problem couldn’t be fixed.

Michael·2 settimane fa

“Room 322 (2) Queen Room”

The Holiday Inn Express & Suites was a great stay and great value. The room was clean, spacious, and the beds and sheets were soft and comfortable. I didn’t notice any unpleasant odors; everything smelled fresh. Breakfast was good, and the staff were happy, friendly, and welcoming. The price was excellent for such a clean, comfortable stay. I have no complaints except that the lobby’s cleaning fragrance was a bit strong for my taste, though I’d still prefer that over pet odors or a musty smell. I also wish the shower head had a bit more water pressure.

Matthew·2 settimane fa