“Dreadful customer service , awful room , appalling service from booking .com … avoid this place at all costs !”
Nothing …management unable to help with a legitimate complaint of excessive room temperature. Truculent attitude from start to finish , dreadful service . Booked 2 nights. 1st night room was like an oven …complained to staff and said I would be cancelling the next night stay due to the excessive heat , no alternative offer was forthcoming . Complained to about the uninhabitable room , they charged me for the full stay and gave me a £9 credit , pathetic. A hotel room should at least be able to sleep in !
Ian2 mesi fa