“Katastrophal.”
Booking refunded my money quickly and the customer service worked very well. The accommodation sent me a message the evening before, saying I would receive the code for the key‑machine the next day. All good so far. When I arrived, no code was available. I called the number provided; they told me they were no longer renting out the place and couldn’t help. When I mentioned I had already paid and the booking was shown as active on Booking, the lady on the phone was very unfriendly and hung up. I had to find an alternative so I wouldn’t end up sleeping on the street.
OliverUn mese fa