“Nice property and location, but serious humidity and cleanliness issues not acceptable at this price level.”
The location was excellent, and the property was charming with nice décor, creating a very pleasant overall atmosphere. When we arrived, the sofa bed meant for our children hadn’t been set up. We had to open it ourselves and found the mattress in very poor condition, heavily worn and not suitable for sleeping, with visible mold. The room had clear humidity problems, a damp odor, and mold marks around the window. After our stay, I saw that other guests had mentioned similar issues (humidity, odor, mold, sofa bed condition), so it doesn’t seem isolated. Given the price (over $600 per night), the cleanliness and upkeep were disappointing. The management offered a $150 refund, which I appreciate, but it doesn’t fully match the overall experience.
Sylvain·7 mesi fa