Riviera Park Hotel by WAM Experience

I liked the location, comfort, service and food, but the TV kept going off all the time.

Martins·Una settimana fa

“Esperava curtir mas foi decepcionante!”

The staff were attentive, but check‑in was extremely slow, lacked information, and the reception was unprepared; on the day I arrived it was high season and only one receptionist was handling non‑owners. We waited about 1h 25 minutes to check in, and when it was our turn we were told about pre‑registrations we had to do, which could have been mentioned while we were waiting in line. Very disappointing!

Cordeiro·Una settimana fa

“Triste ....muitas reclamações dos hóspedes”

The pools were super clean, the water wasn’t that hot, Norma’s popcorn was top, Maria at the wet bar was excellent, and a friendly waiter who looked like Leonardo was at the restaurant; the location was great. The breakfast was weak, the coffee machines didn’t work, there was no apple, the cake selection was poor, fresh cheese was missing, no cappuccino, the juice was awful—if it were Kisuco it’d be better—seemed like flavored water without taste; one day there was milk, another day Nescau; the cups and saucers were horrible plastic for a hotel of this level; the room sink was clogged; the living room sofa was bad; the bed mattress sagged; there were many flies in the restaurant, the air conditioning was off; pigeons in the restaurant; the doors opened to the street letting pigeons and winged rats in; the game room was junk and even charged to play ping pong; the restaurant tables were all peeling; it was sad, it fell a lot, but the quality was very low.

Samuel·Una settimana fa

I had stayed there in 2020 and it was much better then; the corridors and walls were dirty.

Carlos·Una settimana fa

“Muito bom”

The location was great, but the room was not clean.

Charley·Una settimana fa