“Spacious and well-located apartment, let down slightly by the check-in experience”
Brilliant location, about a ten‑minute walk from Broadway. We stayed in an apartment‑style room that was spacious and comfortable, and having a washer‑dryer was especially handy for the latter part of our trip. Overall, it was absolutely perfect for what we needed. Parking was convenient to arrange through the app, though it was on the expensive side. The check‑in experience left a lot to be desired: we spent almost an hour trying to gain access to our room, with multiple trips to reception and being sent to a different room on the opposite side of the building (all while carrying our luggage) that was almost identically numbered. The staff did respond when we raised the issue, but a little more initiative at the outset would have probably saved a lot of unnecessary back and forth. Unfortunately, the delay impacted our evening plans, so we couldn’t fit everything in we’d originally intended. The rooms could also do with a little TLC, with some general wear and tear and a fresh coat of paint making a difference. The checkout system wasn’t working when we left either, so I had to get in touch separately.
Laura·Una settimana fa