“Very disappointing experience. We arrived at around 12:30 AM with a confirmed booking,”
We were extremely disappointed with our experience at the hotel. When we arrived at around 12:30 AM, the hotel staff told us that the hotel was fully booked and that they could not provide us with a room, despite having a confirmed booking. We had travelled a long way and were extremely tired, but the staff did not provide any proper assistance or solution. Their behaviour was also rude and unprofessional. We had made a confirmed booking and expected the hotel to honour our reservation. Being told at midnight that no room was available was completely unacceptable and caused us significant inconvenience. I request the management to look into this matter seriously and provide an appropriate explanation and resolution. We reached the hotel at around 12:30 AM to check in. Unfortunately, the staff’s behaviour was very rude and unprofessional. At the time of check-in, the staff told us that there was no room available. I explained to them that we had travelled and were extremely tired, and I politely requested them to arrange a room for us. However, despite repeatedly requesting them, the staff refused to provide us with a room. This was extremely disappointing, especially at 12:30 AM when guests reasonably expect basic assistance and professional behaviour from the hotel staff
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