I had asked for an early check‑in because the weather in NCR was freezing, but the hotel never replied. When I called, they said early check‑in would be allowed, yet when I arrived in the morning I was refused. The staff acted very unprofessionally; instead of handling it politely, they brusquely told me “walo se baat karo nahi ho payega early checkin, kahi or dekh lo jakar” and that nothing could be done. That attitude feels more like a rude auto driver than trained hotel staff. I chose this hotel for courtesy and professionalism, but the experience was disappointing. I hope management takes this feedback seriously and improves staff communication and customer service.
Shubham9 mesi fa