Sapa Highland Resort & Spa

The only good thing was the location. The breakfast was a let‑down.

Jeong·4 mesi fa

“Worth the money”

The hotel itself was fine and we got a nice room, but the building is uphill and we couldn’t walk back to the hotel again. Otherwise, nothing major.

Afifi·4 mesi fa

“לא מומלץ בכלל אפס ברמת שירות ללקוח זוועה”

We arrived at Sapa early in the morning and were met with a cold, indifferent reception that barely acknowledged my family; there were no rooms ready and I ended up waiting four hours for check‑in despite having asked in advance for a room at our arrival time so we could rest a bit. When the room finally came it looked nothing like the pictures – the beds were hard, the TV was tiny, the air‑conditioner barely worked, and overall it felt far from a proper hotel, especially with the spa out of service. Breakfast was pitiful, not even a cup of coffee was offered; I only went in for a minute and skipped the rest of the days. The hotel sits at the far end of Sapa, not central at all, the lights are switched off in the evenings and there is no lobby service after dark, apparently to save electricity, and there are no power outlets even in the lobby for charging phones. In short, look for another place – I fell into this disappointment and don’t want anyone else to suffer the same.

Aviad·6 mesi fa

“Good location near the city center and the hotel is well maintained, but not fully value for money.”

The vibe was relaxed, but the washroom lighting was noticeably dim.

Naveenkumar·7 mesi fa

To be honest, I wouldn't recommend this hotel to couples - it seems more geared towards solo travelers. I'm not sure what the hotel's atmosphere is like, but my experience was a bit isolating.

David·8 mesi fa