“NEVER AGAIN!!!!!”
My husband and I endured the worst stay ever, almost ruining our trip. The hostess couldn’t say a single word in English, but we managed to ask her to turn on the heating through modern tech because the room was already 10 °C. After dinner we found the hotel dark, no one at reception, and the heating was off with no hot water from the tap—temperature dropped to 5 °C. We tried calling the hotel number; first the hostess hung up, then while we were shivering we played a Greek recording asking her to turn on the heating, but she hung up again. We tried writing, translating to Greek, and sending her our simple request—nothing worked. We were already starting to feel hypothermia when we wrote to Booking. It was well past midnight. Finally the hostess replied, “I cannot come to work now.” A few minutes later she said, “At 7:00 am a technician will come to fix the heating, sorry.” We spent the most horrible night; at 9:00 am I could plug in an electric heater that couldn’t warm the room, and we still had no hot water for the shower, so we both suffered hypothermia. We just waited for the sun to warm the air a bit so we could leave this abuse. At departure the hostesses didn’t apologize or offer reimbursement—shame, shame, shame! Booking should intervene and protect customers. We paid top money and felt abused; the hypothermia damaged our health and ruined the rest of our rare vacation.
HelenaUn anno fa