Residence Inn Phoenix Desert View at Mayo Clinic

We found our room a lot more comfortable this time, with no noise from the ventilation and the nice weather letting us open the window for fresh air. The staff were consistently kind, friendly, and welcoming, making us feel genuinely cared for. When my credit card was declined, Erica stepped in, showing incredible patience and kindness, turning a stressful situation into something manageable; she exemplified the warmth and professionalism of the entire team. Thanks for making our stay so pleasant! We’ve always loved the breakfast, but this visit fell short of our previous experiences. We usually arrive just before 7 am, and in the past the food and service were consistently excellent. This time, juice, coffee, and silverware ran low, and help wasn’t always available. I waited a long time for a fork, and when a staff member finally appeared she was neither friendly nor helpful. Other guests opened the kitchen door to request items. The coffee was unusually thick and unpalatable, and the muffins were cold as if freshly taken from the fridge. Overall, the food and service didn’t match the wonderful standard of earlier visits. The dishwasher in our room had a broken latch, so it couldn’t be used. It also hadn’t been cleaned; coffee and food remnants inside suggested a previous guest had the same issue. We discovered this only late the night before departure, mentioned it to the front desk at checkout, and they assured us it would be fixed. On the bright side, dish soap and a sponge were provided, so hand‑washing dishes was easy. I share these points because our experiences here have always been positive, and we value the high standards of hospitality, cleanliness, and service. These minor disappointments didn’t diminish our appreciation for the wonderful staff and their care.

Ng·4 settimane fa

“Dorothy at the front seat is phenomenal. She is so gracious and kind and absolutely the best asset to our stay there.”

It was close to the Mayo Clinic and had transportation to the clinic, but on the first night I needed a room and they were completely booked. They should keep rooms open for people who have patients at the Mayo hospital and don’t know for sure if they are admitted. If the property is on the Mayo grounds they should accommodate all the time. Very inconvenient when you have to find a room at 10 o’clock night.

Catalina·4 settimane fa

There is a lot of construction.

Elaine·Un mese fa

“Comfortable, welcoming, and full of thoughtful touches.”

We had a great stay! The staff was incredibly friendly, helpful, and patient. Breakfast was excellent, with lots of variety and different options every day—always a nice surprise! We loved the lobby and outdoor areas, with plenty of space to relax, have a drink or snack, or attempt a puzzle and realize you’re not nearly as good at puzzles as you thought. 😂 The kitchen was also well equipped for cooking and cleaning, which was especially important since my husband has a special diet. It really made our stay easier and more comfortable. A few small things could be improved. The air conditioner was surprisingly loud and liked to make its presence known throughout the night—even this very heavy sleeper noticed it! We also couldn’t really open the windows. The issue wasn’t the safety stoppers, but that our windows were directly above the natural gas vents, and opening them brought the smell of natural gas into the room. So unfortunately, airing out the room wasn’t really an option. Finally, the only water bottle refill station we found was in the gym. A more centrally located one would be great—especially for those of us who would prefer not to pretend we’re going to the gym just to get water. 😂

Louise·Un mese fa

“Great location, quality of stay and stuff if you need to go to the Mayo clinic”

The location to the Mayo Clinic and the availability for shuttle back-and-forth was very helpful. If you have a car, it’s a good location to the mall and restaurants. If you don’t have a car, you need to Uber

Diana·Un mese fa