Nice rooms. The hotel itself was fine, but the address listed during booking was incorrect.
MurielleUna settimana fa
Un attimo…
★★★·Lucknow·5.9
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oppure scrivilo: “intorno al 20, tre notti”
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Hotel Heera Grand in Lucknow offers family rooms with air-conditioning, work desks, free toiletries, showers, TVs, soundproofing, and electric kettles, plus tea and coffee makers. The family-friendly restaurant serves halal and vegetarian Indian cuisine with brunch, lunch, dinner, and high tea options. The hotel features a 24-hour front desk, room service, and free parking, with KD Singh Stadium and Lucknow University nearby.
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Come gli ospiti valutano la struttura, aspetto per aspetto.
Nice rooms. The hotel itself was fine, but the address listed during booking was incorrect.
Murielle·Una settimana fa
Out of all the hotels we stayed at in India, this one was by far the best. It's located on a quiet street, and the cleanliness was top-notch. The only thing that needed attention was the grout in the bathroom, but overall, it was a great experience. However, we were puzzled by the fact that we had to wait for over 30 minutes to get our passports back, even though we could have taken photos of them.
Oliver·11 mesi fa
The staff here left a lot to be desired. They seemed uninterested in helping with any issues that came up. The hotel itself was fine, but the service was a major letdown.
Mishra·11 mesi fa
My stay was marred by a series of annoying incidents. Before check-in, I was bombarded with WhatsApp messages in the middle of the night and throughout the day. After checking in, I received an email asking why I hadn't checked in yet. To make matters worse, the hotel failed to provide warm water, and I was downgraded to a smaller room without any compensation. The reception staff were arrogant, and the hotel's insistence on bar payment was like something out of the Middle Ages.
Torsten·11 mesi fa
I was pleasantly surprised by the helpful staff and great location of this hotel. The staff went out of their way to assist with any questions or problems I had, and the location was perfect for exploring the area.
Annusri·Un anno fa