“VERY, VERY disappointed in room and staff”
The location was great and the front desk staff were friendly when I checked in and when I left, even after I explained the situation. They assured me there would be no charge and that they wouldn’t run my card. That was nice. Then the room they assigned me was awful—everywhere I looked was a mess. I couldn’t bring myself to stay there, so I called the front desk again and pointed out the problems. He insisted he wouldn’t run my card, yet my card was held for $165.84 even though the booking confirmation said I’d only be charged $140.84. After talking to my credit card company, they told me the hotel was holding the $165.84. I explained the situation to them, and they asked me to ask the hotel to “release” the payment. When I called the hotel, he was adamant he hadn’t charged my card, but that amount was still being held. He refused to release it, saying he didn’t have time. I was furious. I called my credit card company again, and they said if it wasn’t released after 15 days I could dispute the charge. It wasn’t released until the 15 days were up, even though I never stayed there. I waited to write this review because I didn’t trust him—“fool me once…” I have photos, but they don’t show everything. The bed skirting was dirty and not pulled up all the way, the fitted sheet was upside down, the floors hadn’t been vacuumed, the couch had dog hair, a ceiling fan over the bed hadn’t been cleaned in ages, and the shower curtain in the tub was badly mildewed. There was more, a lot more. I was very disappointed with the desk staff and the cleaning crew. I can understand why I never see any vehicles in their parking lot.
Rose2 settimane fa