“Not the relaxing stay we expected”
We booked one night at Stefanos Garden and ended up with a very disappointing stay. We told Stefanos we’d be checking in around 11 pm, and he sent us self‑check‑in instructions. We arrived just after midnight, followed the instructions, and found another guest asleep in the bed. We called Stefanos, and instead of apologising, he questioned why we’d arrived so late. We explained that we had paid for the room and, since he had provided self‑check‑in instructions, we were entitled to arrive at any time during the night. He then spoke to the other guest, who was travelling alone and was clearly distressed. She said she had checked in around 6 pm and that no one had verified her booking details. The accommodation she had actually booked had a very similar name. Seeing how upset she was, I suggested that Stefanos let her keep the room and simply refund us so we could find somewhere else. He refused, insisting that we stay in the room because we had booked it. The other guest was then asked to leave while the room was quickly cleaned for us. We ended up driving her to her actual accommodation before returning ourselves. Unfortunately, the problems didn’t end there. The room was extremely hot, and when we turned on the air conditioning, the electricity went off completely. We had no power for the entire night—no AC, no lights, no charging facilities. It was impossible to sleep because of the heat, and opening the door wasn’t an option due to the number of insects outside. The following morning, we paid an additional €35 for a late check‑out, which had been agreed in advance. Despite everything that had happened, there was no apology or acknowledgement of the inconvenience. Based on our experience, we would not stay here again.
Rossella·2 mesi fa