“Terrible experience”
The location was convenient to the Spectrum Center, the room was clean, and the air conditioning worked. However, our room was not ready when we arrived, even though check‑in was supposed to be at 4 pm; at 6:15 pm it was still not ready. We had spent the whole day traveling to see Gorillaz at the Spectrum Center and had planned to get ready in the room and have dinner at Botiwalla before the concert. The delay ruined those plans. I told the receptionist that we needed to get to the concert, and she took our bags and locked them up so we could check in after the show. If we hadn’t gone to the concert, I don’t know when our room would have been ready. The only compensation offered was a free breakfast that we were told ended at 9 am, so we couldn’t use it. It was just a horrible hotel experience.
Deana·Un mese fa