DoubleTree By Hilton Seoul Pangyo Residences

“Pleasant stay with comfortable rooms, but dining experience could be improved”

We recently spent a few nights at the DoubleTree by Hilton in a Studio with a King Bed on a half-board basis, which included breakfast and dinner. The location was far from Seoul center, but that was intentional, so the distance didn’t bother us. The room was comfortable and spacious, yet we didn’t receive any complimentary service or upgrades even though the hotel was fairly empty. The concierge was very pleasant and helpful throughout. The food was decent, but the buffet became monotonous after a few days; the live noodle station only offered beef broth and no alternatives. In the main restaurant the air conditioning was set too high, making the room very cold and uncomfortable for a relaxed dinner, and although the hotel was quiet during the week, there were occasional queues at the restaurant on weekends.

Priya·Un mese fa

“Aan alle verwachtingen voldaan”

The location was perfect for my trip, so that was a deliberate choice. The airport is about an hour away. The room was very spacious and comfortable with good cleaning. The rooftop restaurant was fine for a beer and a hamburger. Breakfast was very extensive and of excellent quality, giving me plenty of reasons to book again. I didn’t use the other facilities. The check‑in instructions were confusing because there are two hotels side by side with two receptions; the buildings are connected from the first floor. There is the hotel and the residences (rooms with kitchens), and I would always choose those because they are larger.

R·Un mese fa

The front‑desk staff were not courteous, showing unjustified aggression when dealing with an unsubstantiated bill.

Francois·3 mesi fa

“Average”

Room size but that I obviously checked and paid for likewise at the time of booking. 1. Hotel is far from the city and can take up to 1.5hrs to get to the city one way and taxis costs heaps. No hotel bus or pickup service for Airport. They have a shuttle service to the nearest train station but again have to change 2 trains to get to the city 2. Rooms were not clean. You can see easily spots on the wall. Sometimes even after cleaning service, no dishwasher liquid or cups provided 3. Staff is rude - Reception staff at checkout ‘Saraa’ questions you ‘why do you have so much luggage’ ? And looked at me angrily for she had to bring luggage down from the room to the lobby. None of their business. I’m travelling with 2 kids and paying for the luggage. Regardless. Pool staff not great. Always questions purposely about paying for caps etc. Although can clearly see kids have caps on head. Caps are $10 and one size doesn’t fit kids still paid. Buffet Staff stands and monitors everyone in almost each corner of what you’re doing and what your picking haha and no greeting. 4. Food delivery is a nightmare. There’s 2 spots hotel and residence and delivery partner will also drop food at the hotel side even if you mentioned residence in your order and good luck if you call them, quite hard to explain due to language barrier Being a Hilton Gold Member and stayed at other a Hilton properties in Dubai, Singapore, Queensland and Japan. This was not a good experience at all and this is when we had x2 bookings for almost 8 nights at the same location. Not recommended and not coming back. So much that I might not even go back to SK

Rahul·3 mesi fa

“Exceptionnel”

Everything was perfect; nothing to complain about.

Mariko·3 mesi fa