“Room was inadequate, but staff was great”
The check‑in and check‑out process and staff members were kind, friendly and helpful, which I really appreciate. The room we were given needed a major renovation and cleaning; the bed was lumpy and very uncomfortable, the easy chair was stained and I was afraid to sit on it, and the air‑conditioning/heater unit leaked water and made a horrible grinding screeching sound, which I believe is on its last legs. The worst was the bathroom: after turning on the water and waiting for the temperature to be what I wanted, I pulled on the knob to get the showerhead to work, and the entire faucet thing came off and water gushed out of the pipe; my husband had to hold that thing so I could shower. The best thing about this was the check‑out fella; his eyes widened when I told him about it, and on his own, he deducted 15 % off the room rate.
OctaviaUna settimana fa