“Excelentes instalações mas cuja experiência foi estragada pela presença inaceitável de moscas nas refeições”
We really liked the hotel's location near the beach and the variety of activities available. We were accompanied by two babies, 5 and 12 months old, and we think the hotel is an excellent destination for families with babies, providing a pleasant and welcoming environment. For older children, there is also a wide range of activities, which makes the stay even more fun for the whole family. We especially loved the skate pump track. The spa was also very nice, as was breakfast. We also highlighted the friendliness and attentiveness of the staff, who were always very helpful. The facilities were quite pleasant and contributed to a very positive family experience. Unfortunately, the presence of many flies, both at dinner and breakfast, greatly spoiled our stay. On the arrival day, we dined at the hotel and spent the entire meal fighting flies, which were huge in the indoor table area, making the experience extremely uncomfortable. The situation was even worse during breakfast. There were huge flies literally landing on the exposed food at the buffet. It was a disgusting and completely unacceptable situation, especially considering the price we paid for the stay. We find it very concerning that no effective measures are taken to control this situation, especially when, according to one staff member, it is a recurring issue at this time of year. This situation ruined our experience entirely and left us quite upset. It is a pity, because the facilities are very pleasant, the location is excellent, and the hotel has many strengths. However, the lack of control over this issue makes us seriously reconsider whether we will stay at the hotel again.
João·Un mese fa