Elounda Residence Resort & Waterpark

Breakfast and lunch were good. The staff were friendly at all times and ready to answer any questions. Dinner reservations were the culinary highlight.

Herth·5 giorni fa

“Tolle Lage und freundliches Personal - Hotelqualität leider keine 4 Sterne”

The staff were quick, friendly, and always concerned about our well‑being. The location and mountain view were sensational. Manager Pavlos was extremely friendly and genuinely cared about guests. The rooms did not live up to 4‑star standards; the furnishings were worn and often broken. In our first room the toilet was clogged, and the technician arrived only after 16 hours. After showering in the room above, water dripped from the living‑room lamp. In the new room all furniture was broken. The breakfast buffet was the same each morning; evenings offered variety but the quality was poor and mostly cold. The entire resort—including the pool and slides—was spotty with defects and permanently dirty.

Jens·2 settimane fa

“Stunning views and excellent value”

The location was absolutely fantastic. We had a villa with amazing views. I’m not a morning person but set the alarm for 6.15 a.m. on three days to watch the sunrise. It was a 12 minute uphill walk from the hotel (which is also set on different levels with lots of steps/steep slopes) which I was aware of in advance so I trained on purpose for the holiday (made a point of using the stairs and walking up steep streets more in the few weeks beforehand) – I’m 55 and over 16 stone and managed ok – it was actually a health benefit that there was extra exercise built in but there’s also the option of being transported around in the buggies (which I was determined not to use hence the training!). I did bring a walking pole which was handy, especially coming down the steep inclines to protect my knees. The food was also excellent. We had the all‑inclusive option which I’ve never done before and the selection was really extensive with everything presented very well and replenished regularly. Some people have mentioned the soft drinks being too sweet but I couldn’t find an issue. There was cola, cola light, fizzy orange, fizzy lemon, lemon and lime, sparkling water and still water in the restaurants and a variety of non‑alcoholic cocktails from the bars. The ambience in the bars in the evening was very chilled and nice – probably due in part to there being not too many British people and no one overdoing it with the unlimited booze, so that was a definite benefit. Pool areas were lovely with plenty of sunbeds. We walked into Elounda and back a few times – it’s easiest to walk DOWN the road past Elounda Heights that comes out at the Square and walk BACK up the road that starts close to the Thea restaurant/the path up from the salt pans/causeway as the climb up to Elounda Heights is quite extreme! Bring a torch if you’re planning to walk at night. There’s a taxi rank at the square with plenty of taxis for about 9 euro. Overall everything was fantastic. The shower head was a little bit loose so if you’re the sort of person who gets uptight about that sort of thing it might annoy you. A non‑slip bath mat and/or handrail at the shower would have been good. Staff were generally lovely but we got poor service in the “Raki and Meze” restaurant. It was a serve‑yourself BBQ but drinks were table service and we were only offered one drink for a three‑course meal. I was dehydrated having walked 14 miles and could have done with more but the girls hid at the back chatting to each other. I thought this was a shame and in stark contrast to the staff who clear the tables in the main restaurant who work their socks off. The young man at the McCretan Grill restaurant was great too.

Lisa·2 settimane fa

“Μια εξαιρετική επιλογή για την Ελούντα”

An excellent property with very pretty rooms and all the amenities. The breakfast was very rich, the staff were outstanding, and the location was lovely.

Thomas·2 settimane fa

The staff were very friendly. Soundproofing between rooms was poor.

Daniel·3 settimane fa