Saroja Heritage, Varanasi

“Heritage?... More like a Dilapidated Property”

Apart from the location nothing was satisfactory. It's right outside the hustle and bustle center of Varanasi but not far so even without a vehicle you can reach the Kashi Vishwanath Temple, Godowlia Chauraha and ghats. These are the following things I didn't like: 1. The room was not properly cleaned. There was paan stain on the floor. 2. Food was lacking in both taste and quality. Their kitchen is outside and while bringing the food they don't cover it. I hope they take my criticisms positively and try to fix their shortcomings

Abhishek·2 mesi fa

The spot is decent, but the service was poor and left a lot to be desired.

Pooja·10 mesi fa

“Très Indien . Personnel dévoué, surtout Ankit Mishra qui fait de so mieux pour faciliter les choses”

The room was spacious and the bathroom tiles were gorgeous, plus the breakfast and restaurant were excellent. The sheets weren’t very clean (grease stains), the weddings were numerous and the décor for those events was plastic, faded, and frankly ugly.

Daniel·11 mesi fa

“Very good”

Overall, it was a good stay and I had nothing to complain about.

Khare·Un anno fa

I had a terrible experience at Saroja Heritage Hotel in Varanasi. The booking was simple, but the nightmare started when we arrived: we chose “pay at property” for flexibility, yet the hotel cancelled one of our rooms after confirming it. Their reason was “you have to pay,” which is unacceptable and a breach of trust. When we asked for help, they offered none, leaving us to handle it alone. One night the power failed, and no reception staff answered our calls. The lack of basic responsiveness was appalling. The rooms were spacious and comfortable, but the overall service was terrible. A loud wedding on the premises made it impossible to relax, and the staff showed no concern for guests’ comfort. This stay was deeply disappointing, and I wouldn’t recommend Saroja Heritage Hotel to anyone who values peace of mind and good service. Their lack of intervention and support makes me doubt trusting their platform again. I hope the hotel’s leadership sees this as a wake‑up call; guests expect reliability, respect, and service, none of which were delivered.

Dubey·Un anno fa