“Totally frustrating , disappointing and horrible”
The place looks really run-down, with dusty sofas in the front office and worn-out sheets, pillow covers, and bath towels that have turned yellowish or grey, probably from oil residue. They don’t provide towels automatically; after many follow‑ups I finally got one, only to have it taken away the next day. The commode and washbasins are also unattractive, giving the whole room a repulsive vibe. I used to trust the hotel listings, but now I doubt the quality standards. It seems there’s no proper onboarding process, and paying in advance locks customers out of other options. I wanted to leave Himalaya Monarch, but the deposit prevented me, and I had to blame the booking platform and the hotel itself. They even claim Octave Himalaya Monarch is a 3‑star hotel, yet they lack a coffee kettle in the rooms and don’t have a restaurant. I’m exhausted and fed up with how many times I’ve used their services across the US and Europe; this is the first time I’ve made such a strong complaint. Thank you for detailing the remedial steps and how you’ll address my concerns. Everything needs to change—nothing is good there. The staff are stubborn idiots, and they never give a bill, so I suspect GST evasion too.
AnilUn mese fa