“Not as listed, misleading, scammed out of money and stolen from”
Nothing. 1. The hotel had listed it had facilities such as bar, restaurant etc, we wouldn’t have booked without this due to the price point and how remote it was, we asked for a refund they refused. 2. After paying for a non refundable hotel, as all there rooms are non refundable and upfront payment, we were charged £58 for a tiny dog 1.5 million, this wasn’t disclosed anywhere, they also wanted proof of vaccinations etc. 3. We were asked after purchasing to provide a CASH 3 million RP ( £120) damage deposit for the dog, we couldn’t provide this as we didn’t withdraw enough, they asked for my passport, I refused they said sorry you can’t stay, they then held my passport which is illegal in Bali, especially what then incurred, information provided below. 4. During our stay the staff told us the dog couldn’t be left alone and we had to pay for a dog sitter, 500k at a time (£20) to then find out of management this was false and a scam. 5. During check out they lied to us and tried to get us to pay for a damaged door, this damage was actually rot but blamed the dog, and refused to give me my passport back, and withheld my passport, till luckily we had proof that I took a video after checking in and they suddenly gave me my passport back and said it’d fine. Since the trip I reported a theft, as I didn’t feel like I could there as they were hostile and dodgy. 2 million went missing from my room, the hotel said they sent this and won’t investigate CCTV, they also damaged my passport. They have lied to . The only reason we stayed after all of the above was because it was non refundable and they’d refused a refund despite the hotel not being as listed and introducing large charges outside of booking. Should the hotel have taken that large damage deposit I wouldn’t have got that back at all. The hotel has no lift and there were over 200 stairs to the top. The hotel is merely a nicely decorated Airbnb, it’s not a hotel by any means
LiamUna settimana fa