We’re really disappointed with our stay at this hotel. The description says the rooms are non‑smoking, but that isn’t true in practice. The staff showed us up to eight rooms, each with a strong cigarette smell. The last room was a bit less intense, but still very noticeable. Because it was late and we’d just finished a long journey, we had no choice but to check in. We do appreciate that the staff tried to help and even offered us higher‑standard rooms than the one we’d booked. But that wasn’t what we needed – we just wanted a room that didn’t feel like a smoking area. That wasn’t possible. The situation got worse when the air conditioning was turned on – the smell intensified, as if cigarette smoke was being blown into the room from elsewhere. The bed linen, towels, and curtains all smelled of smoke, and the curtains were visibly dirty (photo attached). After only one night, all our clothes smelled of cigarettes and now need to be sent to a laundry service. It’s hard to imagine staying in this hotel with a child – with the AC on, it feels as if you’re standing right next to someone smoking. In our view, the claim that the rooms are non‑smoking should not be included in the offer, as it’s simply not true. This is especially disappointing because the hotel itself is nicely designed and could make a very good impression. Unfortunately, for non‑smokers, staying here is extremely uncomfortable. Despite their efforts, the staff couldn’t give us a room where the smell was acceptable. Overall, this experience has been very disappointing.
Nicole·7 mesi fa