THE METRO INTERNATIONAL HOTEL

“I am extremely disappointed with the behavior and handling of the situation at your property.”

I was utterly disappointed by how the staff handled the situation at your property. My reservation was for two guests, yet the extra person who was just visiting was denied entry in a rude and unprofessional way, with no clear explanation or help from the staff. Because of their conduct, I had to cancel the booking immediately and never used the room. Still, the full amount of ₹3,024 was charged as a cancellation fee, which is completely unfair and unacceptable. Since the room was never occupied, I demand a full refund right away and an explanation of why the hotel’s visitor policy wasn’t clearly communicated at booking. This kind of mishandling causes needless inconvenience and distress; please address it promptly and issue the refund.

Shahi·5 mesi fa

Nothing to praise. The staff were rude, there was no free water bottle (it was chargeable), and the bathroom lacked handwash. The lights were too dim, the room smelled foul, and the bedsheet was torn. The jet spray in the shower released water very slowly, and when I stepped into the bathroom the water was so hot that it burned my leg; I had to apply ointment for relief. The staff claimed they didn’t know when the geyser was turned on. I would not recommend this place.

Sheeraz·6 mesi fa

“The location is excellent. It is in the center of the city, close to many tourist places.”

The location is great, right in the city center near many tourist spots and convenient for markets and nearby areas. However, maintenance is very poor and needs major improvement. The bathroom was not properly kept, the shower and fan controls didn’t work, and no water—neither bottled nor tap—was provided in the room. Towels were missing too. Management should seriously address these problems and upgrade the facilities for guests.

Zakir·7 mesi fa

The place is well‑located and the AC works, but the directions are confusing.

10syun10·7 mesi fa

“Unhygienic and unorganised completely insane”

The room was unhygienic, disorganised, and infested with bed bugs—completely insane.

Pasha·8 mesi fa